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Accuracy is essential in our business.
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A major aspect of accuracy and great service is close monitoring of each and every order so that no errors are made at any of the three levels:
SAS; Client; Production Facility.
Therefore, we would like to provide a brief summary of how our orders flow.
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> A written quote is supplied to the SAS client.
> Once the quote has been accepted by the client, a formal order is entered into the SAS computer. SAS provides a complete order for the client, including layout sketches with logos. The order acknowledgement is faxed to the client.
> The client must approve the order in writing (by signing the order acknowledgement) and fax it back to SAS prior to production. This signifies that everything is correct and production may proceed.
> Once the signed acknowledgement is received, the order is forwarded to the appropriate production manager.
> During the course of the order, SAS will fax an art proof to the client along with an SAS Proof Approval Form which must also be signed and faxed back to SAS. IF the client does not see the need or does not have the time for a faxed proof, SAS will ask the client to sign a Waiver of Proof Approval Form.
> Once the Proof is approved, SAS will follow up with the appropriate production manager each week (or more as required) until the order is shipped.
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We have created a fully integrated system which allows SAS to track an order from its beginnings (as a quote) until it reaches the hands of the intended client. All orders are shipped via a traceable source so we know where they are at all times.
We hope this overview of our system has provided you with a thorough understanding of our commitment to your complete satisfaction. It is our goal to be regarded as the finest promotional products company in the industry and to accentuate our reputation as “the company to call when you need it done correctly, on time and without a worry once it is in SAS hands.”
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